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What Guests Said About Bhurban:
2.0
Scored 2.0
i had to leave the hotel an hour after check in because he...
i had to leave the hotel an hour after check in because he place was in such sorry state. not recommended for families at all.
unsafe place with random men roaming around. anyone could come up to our apartment and take a look. absolutely sorry state of affairs. terrible experience. not recommended to anyone.
Also, rude staff. used abusive language with me.
A
Anonymous
4.0
Scored 4.0
Location was away from traffic and busy areas which was good...
Location was away from traffic and busy areas which was good. But they were packed to capacity due to which they did not give attention as in the past. Further, they had a musical concert @ Rs.15000 per person and those who did not opt for it, had limited choice in dining because their restaurants were closed on night 13th/14th August.
Shabih
6.0
Scored 6.0
1- Ambience : front desk corwded not a proper queue followed...
1- Ambience : front desk corwded not a proper queue followed.
2- Hosue keeping services are really poor, they missed cleaning surface and areas, lobby side windows locks are not porpley function, wash room showers not working, food basket missed int he room, we have to call two to three for these petty services to make it working.
3- Parking not propely managed someone parked car in such a way that it looks occupied two parkings.
4- Overall food is pathetic in buffet, breakfast and Al-cart in chinese cusine.
5- Lobby fast food is better but not signature.
In 5-Star I mean you are not expecting such blunders
Khurram Aman
Pakistan
8.0
Scored 8.0
Mesmerizing weather and awesome beauty of the town.
Mesmerizing weather and awesome beauty of the town. After Pearl Continental Hotel in Bhuban, I would recommend "Holiday Grand Resort Hotel" that is great value of money and have excellent staff to serve you.
Khalid
Pakistan
10
Scored 10
I liked the views from room most.
I liked the views from room most.
They did had live music could just sit in Gallery and listen to it.
Facilites for children were there but did not get chance to use it. If you ever travel there and eat only order local food not fast food.
Ruquia
United Kingdom
4.0
Scored 4.0
Over priced lodging
Rude Reception staff
Over priced lodging
Rude Reception staff
False charges posting
Not great value for money
Untidy and congested dining room for breakfast
Expensive food
Locations and view is nice
Property is old but maintained
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. The view from the room was breathtaking I was very pleased with my stay. I hope to be back for a longer visit in the future.
The location was simply AMAZING!
The entire apartment was clean, with no extra noise during the entire stay.
The staff was cooperative, The host was very friendly, communication was clear. There was warm water the entire time (Which is usually an issue if you look for a room somewhere else in Murree/Bhurban) and the most amazing part was that the huge apartment was affordable and totally worth it.
My stay at Haven Resort was fantastic. The mountain view from the room windows and balconies was simply amazing. Kitchen has everything for self cooking, And having a Gas BBQ facility available was a delightful bonus. The abundance of outdoor space was perfect for family get-together. I couldn't have asked for better retreat! Staff specially host was really cooperative and gave us true hospitality
Spacious room with aesthetically pleasing landscape. Food choices were minimal due to off-season but food served was great. The staff was really hospitable and didn't charge us extra for early check-in. Amenities like toiletries, Wi-fi, cozy room, hot water and clean bedding in a reasonable amount made our stay a luxurious one.
Highly recommended 👍🏻
Very nicely maintained place. Well thought off and smaller details all cared for. Professional staff. Good service and decent food. Nice terraces with great views.
Access road is a nightmare though. Something needs to be done to fix that. Also a signboard of the place should be at the turnoff point on Murree Bhurban road.
Shelton is always a good choice , shelton bhurban is better than other shelton hotels, A clean, comfortable place in peaceful environment equipped with all the amenities and run by professional staff where you feel secure with your family. It was a great experience, the price is also good.
An excellent location,well maintained and very clean,this is the best stay option in Bhurban .The rooftop view was breathtaking nice ambiance. The staff was cooperative and friendly .The food was delicious.i will rate it as one of the best hotels I have stayed at.
My stay was a memorable experience. I extend my sincere gratitude to the entire team for their dedication to creating a welcoming and comfortable environment. I wholeheartedly recommend this hotel] to fellow travellers and look forward to returning in the future.
The Customer Service by Mr. Muzammil. He is excellent in support. he was always there when you need him. some times you dont pay for hotel, you pay for service. Bhurban Hills was combo. I am very happy and would like to stay again.
Our stay was very good. The apartment was really cozy and with all necessities. Attendant Mr Muneeb was very helpful. Love the stay there. Will IA stay again and recommend to friends as well. Keep up the good work.
Had an amazing trip to Bhurban. The rooms, the food and specially the staff were excellent and made our stay worry free and enjoyable. Excellent location, affordable prices, Peaceful enviroment.Must visit
Very courteous staff at front desk. We were facilitated and taken care of very well. Hotel location is great as always and there was good management all around.
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